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  • Common Data Service Log Capacity (NCE)
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  • Dynamics 365 Customer Service Enterprise (NCE)
    Dynamics 365 Customer Service Enterprise (NCE)

    Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️

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  • Dynamics 365 Field Service (NCE)
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  • Should you tip the kebab delivery service?

    Tipping the kebab delivery service is not mandatory, but it is a nice gesture to show appreciation for their service. If the delivery was prompt, the food was hot and delicious, and the delivery person was courteous, then tipping is a good way to acknowledge their efforts. It is ultimately up to your discretion and budget, but a small tip is always appreciated by the delivery person.

  • Should you tip the Döner delivery service?

    Tipping the Döner delivery service is not mandatory, but it is always appreciated. If the delivery service provided good and prompt service, a tip is a nice way to show your appreciation. Tipping can also help support the delivery person who may rely on tips as part of their income. Ultimately, the decision to tip is up to you and your satisfaction with the service provided.

  • What is your recommendation for a news service?

    I recommend using a reputable and unbiased news service that provides a wide range of coverage on national and international events. Look for a news service that adheres to journalistic standards and ethics, and provides in-depth analysis and fact-based reporting. It's also important to choose a news service that offers a variety of perspectives and avoids sensationalism. Some well-regarded news services include BBC News, Reuters, and The Associated Press.

  • Is it necessary to tip the delivery service?

    Tipping the delivery service is not mandatory, but it is a common practice to show appreciation for the service provided. Delivery drivers often rely on tips as part of their income, so tipping is a way to support them. It is a personal choice, but a tip is always appreciated for the convenience and service provided.

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  • Do you tip when using a delivery service?

    Yes, I believe it is important to tip when using a delivery service. Delivery drivers often rely on tips as a significant portion of their income, and tipping is a way to show appreciation for their service. It is customary to tip around 15-20% of the total bill, but the exact amount may vary depending on the quality of service and the distance of the delivery. Tipping helps to ensure that delivery drivers are fairly compensated for their work.

  • How much tip do you give for delivery service?

    The standard tip for delivery service is typically 15-20% of the total bill. However, it's important to consider the distance traveled, the weather conditions, and the overall quality of service when determining the appropriate tip amount. If the delivery was particularly quick, friendly, or went above and beyond, it's always appreciated to tip on the higher end of the range.

  • Is it customary to tip the food delivery service?

    Yes, it is customary to tip the food delivery service. Tipping is a way to show appreciation for the convenience and service provided by the delivery person. It is recommended to tip around 10-20% of the total bill, depending on the quality of service and distance traveled. Tipping helps to support the hard work of the delivery person and is a common practice in the food delivery industry.

  • How much tip should you give for delivery service?

    It is customary to tip delivery drivers 10-20% of the total bill before taxes, with a minimum tip of $2-3 for smaller orders. Factors such as distance traveled, weather conditions, and the level of service provided can also influence the tip amount. Ultimately, tipping is a way to show appreciation for the convenience and service provided by the delivery driver.

* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.